Introduction
This Refund Policy outlines the terms and conditions related to payments, cancellations, and refunds for our digital marketing services. By purchasing or using our services, you agree to the terms mentioned in this policy. We are committed to maintaining transparency and providing professional services to all clients.
Service Payments
All payments for digital marketing services must be made according to the agreed pricing and payment schedule. Payments may include one-time project fees, monthly retainers, advertising budgets, or custom service charges depending on the selected package or agreement.
No Guaranteed Results
Digital marketing involves multiple external factors such as competition, market trends, customer behavior, and search engine algorithm updates. While we use proven strategies and best practices, we do not guarantee specific rankings, traffic, leads, or sales results. Therefore, dissatisfaction based solely on performance expectations does not automatically qualify for a refund.
Refund Eligibility
Refund requests may only be considered under specific circumstances, such as duplicate payments, billing errors, or failure to deliver agreed services due to our fault. Refund requests must be submitted in writing with proper details and supporting information within the specified timeframe.
Non-Refundable Services
Fees paid for completed work, active campaigns, consultation services, SEO optimization, content creation, advertising management, and other digital marketing activities are generally non-refundable. Once work has started or resources have been allocated, refunds cannot be guaranteed.
Cancellation Policy
Clients may request cancellation of ongoing services by providing prior written notice. Upon cancellation, clients are responsible for payment of all work completed and expenses incurred up to the cancellation date. Any remaining balance for unused services may be reviewed on a case-by-case basis.
Refund Processing
Approved refunds, if applicable, will be processed using the original payment method within a reasonable business timeframe. Processing times may vary depending on banks, payment gateways, or financial institutions.
Policy Changes
We reserve the right to modify or update this Refund Policy at any time without prior notice. Continued use of our services after updates indicates acceptance of the revised policy.